Contact Doo Prime in Pakistan
Doo Prime provides multiple communication channels for Pakistani clients. Our support team is available 24/7 to address queries and concerns in English and Urdu.
General Contact Information
- Email: [email protected]
- Live Chat: Available on our website
- Office Hours: 24/7
For general inquiries, Pakistani clients can use any of these methods. We aim to respond within 24 hours.
Specialized Support Departments
Doo Prime has dedicated departments for specific inquiries from Pakistani clients:
- Account Management
- Technical Support
- Compliance and KYC
- Deposits and Withdrawals
- Trading Platform Assistance
Specify your inquiry type for prompt resolution.
Account Management Team
Our Account Management team assists with:
- Account setup and verification
- Account type changes
- Leverage adjustments
- Trading conditions inquiries
Email [email protected] with your account number and request.
Technical Support Team
The Technical Support team helps with:
- Platform installation issues
- Trading platform errors
- Connectivity problems
- Expert Advisor (EA) setup
Contact [email protected] or use live chat for technical assistance.
Online Support Porta
Pakistani traders can access our online support portal for self-service options:
- FAQ section
- Video tutorials
- Trading guides
- Platform manuals
The support portal is available in English and provides answers to common questions.
Knowledge Base
Our knowledge base includes:
- Step-by-step guides
- Troubleshooting articles
- Platform comparison charts
- Market analysis tools explanations
Access this resource 24/7 for instant answers to common questions.
Social Media Channels
Doo Prime maintains an active presence on social media:
- Facebook: @DooPrimeOfficial
- Twitter: @DooPrime
- LinkedIn: Doo Prime
- Instagram: @dooprime_official
Follow these channels for updates, market insights, and promotions. For urgent matters, use primary contact methods.
Social Media Response Policy
Our social media team follows this response policy:
- Business hours responses within 2 hours
- After-hours responses by next business day
- Urgent matters redirected to primary support channels
- Regular posting of market updates and educational content
We encourage Pakistani clients to engage with our posts and share experiences.
Feedback and Complaints Procedure
To submit feedback or file a complaint:
- Visit our website’s “Contact Us” page
- Select “Feedback” or “Complaint” from the dropdown menu
- Fill out the form with your details and message
- Submit the form
Our customer relations team will respond within 2 business days.
Escalation Process
If unsatisfied with the initial response:
- Request escalation to a senior support representative
- Provide your case number and reasons for escalation
- A senior team member will review your case within 48 hours
- You’ll receive a detailed response with proposed resolutions
We’re committed to resolving all issues to our Pakistani clients’ satisfaction.
VIP Client Support
Doo Prime offers personalized support for VIP clients in Pakistan:
- Dedicated account manager
- Priority response times
- Customized trading solutions
- Exclusive market analysis
Qualify for VIP status with a minimum account balance of 15,000,000 PKR or equivalent.
VIP Benefits
Additional benefits for VIP Pakistani clients:
- Quarterly one-on-one strategy sessions
- Invitations to exclusive trading webinars
- Early access to new trading tools and features
- Customized market reports
Inquire about VIP status at [email protected].
Regional Office Information
While Doo Prime doesn’t have a physical office in Pakistan, we serve clients through our global network. Nearest regional office details:
Asia Regional Office:
- Address: 123 Financial Street, Business District, Dubai, UAE
- Email: [email protected]
Virtual Office Hours
We offer virtual office hours for Pakistani clients:
- Every Monday and Wednesday
- 10:00 AM to 2:00 PM Pakistan Standard Time
- Video conferencing available
- Book appointments via our online scheduling system
This service allows face-to-face interactions with our team.
Contact Methods Comparison
| Contact Method | Response Time | Available Hours | Languages |
| Live Chat | Instant | 24/7 | English, Urdu |
| Within 24 hrs | 24/7 | English, Urdu | |
| Phone | Instant | 24/7 | English, Urdu |
| Social Media | Within 48 hrs | Business hours | English |
Preferred Contact Methods
Recommended contact methods for specific inquiries:
- Account questions: Email or live chat
- Trading platform issues: Phone or live chat
- Market analysis: Social media or website resources
- Compliance matters: Email only
Choose the appropriate method for fastest resolution.
Emergency Contact Procedure
For urgent matters outside regular business hours:
- Provide your account number and brief description of the emergency
- Our on-call support team will assist promptly
This service is for critical issues that cannot wait for regular support hours.
Defining Emergency Situations
We classify these as emergencies:
- Unauthorized account access
- Significant platform malfunctions affecting open positions
- Payment processing errors
- Sudden changes in trading conditions during major market events
Use our emergency hotline for these situations.
Language Support
Doo Prime offers multilingual support:
- English: Primary language for all services
- Urdu: Available for Pakistani clients
- Other languages: Available upon request
Specify your language preference when contacting us.
Translation Services
For complex trading terms or legal documents:
- Request document translation via email
- Allow 3-5 business days for translation completion
- Translated documents sent via secure email
- Service provided free of charge for active traders
This ensures Pakistani clients fully understand all aspects of their trading activities.
Client Communication Preferences
Customize information received from Doo Prime:
- Log in to your client portal
- Navigate to “Communication Settings”
- Select preferred channels for:
- Account notifications
- Market updates
- Promotional offers
- Educational content
- Choose frequency: daily, weekly, or monthly
Tailoring preferences ensures relevant information without overwhelming your inbox.
Scheduled Maintenance Communications
Stay informed about platform maintenance:
- Receive notifications 48 hours before scheduled maintenance
- Updates sent via email and displayed on the trading platform
- Emergency maintenance communicated as soon as possible
- Follow our social media for real-time updates
We strive to minimize disruptions to our Pakistani clients’ trading activities.
Frequently Asked Questions (FAQ)
For account-related inquiries, Pakistani clients can email [email protected] or use the live chat feature on our website. Please have your account number ready for faster assistance.
We strive to respond to all email inquiries within 24 hours. For faster assistance, consider using our live chat feature which offers instant support.
Yes, Doo Prime provides Urdu-language support for our Pakistani clients. When contacting us, please request an Urdu-speaking representative, and we will ensure you are connected with one.
